App / Mobile
nagad881 keeps your information private and handles it with care — this policy explains exactly what we collect, why we collect it, and how you can control it. Access to our platform and your rights under this policy depend on your local law and eligible regions in Bangladesh.
When you open an account with us, we collect the information you provide directly: your name, contact details, and the payment method you choose — whether that is bKash, Upay, or another supported wallet. We collect this to verify your identity, process your transactions and keep your account secure. We also collect usage data automatically — pages you visit, actions you take inside the lobby, and device information such as your browser type and operating system. This helps us understand how the platform performs on mobile and where to make navigation cleaner. We do not sell your personal data to third parties. We share it only where it is necessary to process a payment through a rail like bKash or Upay, to meet a legal obligation, or to operate the platform securely. Data shared with payment processors is limited to what that processor needs to complete your transaction. Any data we hold is stored with access controls in place. Retention periods depend on the type of data and the legal requirements that apply in your region. Where local law or eligible-region rules affect your rights or our obligations, those rules take effect over any general statement in this policy.
This policy covers data handled directly by nagad881 across our platform. It does not extend to third-party services that have their own terms. Your eligibility to use any feature depends on your local law and the region where your account is registered.
Data you submit when you create or log into your account — including your email, contact number and identity verification details — falls inside this policy. We control how that data is stored and who can access it internally.
When you use bKash or Upay to deposit or withdraw, your transaction reference is processed through the relevant payment rail. We record the transaction on our side; the payment provider holds its own record under its own privacy terms.
Pages you browse, games you open and actions you take inside the platform generate usage data. This is covered by our policy and used only to maintain and improve the service you see in your account.
Links to external sites, game studios and payment gateways operate under their own policies. We are not responsible for how those services handle your data once you leave our platform or connect through an external rail.
You have practical options for managing the data we hold about you. Start by logging into your account — the account settings section shows the profile information we have on record, and you can update contact details directly from there. If something looks wrong or out of date, correct it in the settings fields and save the change. For records that are not editable inside the account panel — such as historical transaction references from a bKash or Upay payment — you can raise a data query through our support contact. We will review the record and respond. If you want to know what categories of data we hold about you, submit a written request through the support route below. We will confirm the categories within a reasonable period. Where your local law grants additional rights around data access, correction or deletion, those rights apply to your account. Eligibility and the extent of those rights depend on your jurisdiction and the region your account is registered under.
Log in and open your account settings. The profile panel shows the contact and identity details we hold. Check each field and confirm they reflect your current information.
Update editable fields directly in the account settings screen. Save the change and the updated record takes effect on our side. For fields that require verification, follow the on-screen instructions.
If you believe a record — such as a transaction reference or a stored document — is incorrect, contact support with your account ID and a clear description. We will locate the record and clarify.
You can ask us in writing to confirm which categories of data we hold for your account. Submit this through the support contact route and we will respond within a reasonable period.
If you have a question about this policy, want to raise a data concern or need help correcting your account record, use the contact routes below. We respond to privacy queries through the same channels we use for account support.
Open the live chat widget from any page on the platform. Describe your privacy query and our support team will assist you with account-level data questions or direct you to the right process.
Send your query to the support email address published on our contact page. Include your registered account ID and a clear description of the data concern so we can locate the right record.
Log in and open the help section from your account dashboard. The help centre includes a form for submitting privacy and data requests directly, tied to your account without needing to re-enter your details.
Our approach to data handling covers four areas: what we store, how long we keep it, who can access it and how we respond when you ask us to act on it. Each area is governed by this policy and, where applicable, by the legal requirements of your region.
We use cookies to keep your session active while you browse the lobby and to remember your language and layout preferences. You can adjust cookie settings in your browser at any time. Disabling certain cookies may affect how some features of the account page work.
Access to your stored data inside our system is restricted to staff who need it to operate or support your account. We do not give blanket internal access to personal records. Login activity is logged, and unusual access patterns are flagged for review.
We keep account data for as long as your account is active and for a period after it closes, as required by applicable law in your region. Transaction records linked to bKash or Upay payments are retained according to the legal retention requirements that apply to financial records.
If we update this policy in a way that changes how we handle your data, we will publish the updated version on this page and note the date of the change. Continued use of the account after a material update means you have read the revised policy.
These are the questions we hear most often from members about how we handle their data, what rights they have and how to act on them.
When you make a deposit or withdrawal using bKash or Upay, we pass only the data that rail needs to process your transaction — typically your account reference and the transaction amount. We do not share your browsing history or game activity with payment processors.
You can submit a deletion request through our support contact. Whether we can fully delete all records depends on the legal retention requirements that apply in your region and whether your account has open transactions. We will explain what we can and cannot remove when we respond to your request.
Each login generates a session record that includes your device type, browser, IP address and the time of access. We use this to detect unusual activity and to keep your account secure. We do not use login session data to build advertising profiles.
Log in and open your account settings. Editable fields can be updated directly in the profile panel. For details that require identity verification to change — such as your registered contact number — follow the on-screen verification steps or contact support for guidance.
Your rights under this policy depend on your local law and the eligible region your account is registered under. We apply this policy consistently, but local legal requirements may grant you additional rights or impose different retention obligations. Contact support if you have a region-specific query.
Transaction records, including those linked to bKash or Upay payments, are retained for the period required by the financial and data laws applicable in your jurisdiction. We do not keep them indefinitely after your account closes. You can ask support to confirm the retention period that applies to your records.